About dinCloud:

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency. As such, our innovative solutions can be tailored to the unique needs of many businesses and industries.

At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our most significant and most valued assets.

Our perks and benefits package includes:

  • Health insurance for our employees' immediate family members inclusive of their parents, which covers OPD, as well as IPD
  • An effective provident fund policy along with EOBI facilities
  • Entitlement for paid leaves
  • Pay Raises & Paid Trainings

We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

Optanix is seeking candidates who have demonstrated progressive experience in customer service, troubleshooting, impact recognition, and provider management. 

The NOC Engineer is responsible for quickly and accurately assessing inbound customer calls and service or escalating customer issues as appropriate as part of incident and problem management to enable the delivery of service management. This position is aligned with the Cisco Certified Network Associate (CCNA) training track.

Essential Functions and Responsibilities

  • Ensure proper incident management from the initial customer call.
  • Recognize incident priority based on reported impact and engage accordingly.
  • Follow company service level agreement (SLA) guidelines in responding to customer calls
  • Update service requests to ensure that service level agreements are met
  • Follow up with customers regarding outstanding issues, and ensure related incidents are up to date.
  • Ability to work with little direction
  • Ability to work weekends and non-normal business hours, as needed by the business
  • Ability to work well within a team

Knowledge, Skills, and Abilities

  • Strong technical, client, and customer relations skills in a fast-paced environment.
  • Proven customer satisfaction record
  • Strong problem management skills, as defined by ITIL
  • Desire to grow professionally.
  • Strong communication verbal/written/presentation ability and presence
  • Academic Experience with troubleshooting
  • Broadband provider circuit technologies
  • Cisco Router and Switch technologies (IOS based)
  • Experience in basic troubleshooting of the following technologies preferred:
  • Cisco Wireless Networks
  • Cisco SD-WAN technologies
  • Cisco VOIP technologies
  • Cisco IM & Presence
  • Cisco Telepresence Applications and Endpoints
  • VMware ESXi and vCenter

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Gender:
No Preference
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Nov 04, 2022
Posting Date:
Oct 04, 2022

Work Environment

Supervisor’s gender:
Either
Percentage of female coworkers:
20-29%

dinCloud Pakistan (Private) Limited

Information Technology · 601-1000 employees - Abbottabad, Gujranwala, Islamabad, Lahore, Peshawar, Rawalpindi, Sialkot

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.

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