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Call Center Trainer

We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for new call center agents, and supporting employees to keep productivity up.

To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise. Call center trainer is responsible for developing and implementing training programs for call center agents.

Call center trainer must have strong interpersonal skills in order to effectively communicate with the agents. Trainer must also be able to think on its feet and adapt quickly to changing circumstances.

Responsibilities:

Develop digital and print educational material (e.g. videos and manuals)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Creating and updating training materials, including handouts and workbooks
Developing new training programs to help agents improve their skills and knowledge in specific areas such as customer service or technical support
Conducting regular performance evaluations of all agents to identify areas for improvement
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Skills

Interactive Learning Activities Problem Solving Skills Negotiation Skills Presentation Skills Teamwork Customer Service Training

Job Details

Job Channel:

Women Jobs

Industry:

Call Center

Functional Area:

Teachers/Education, Training & Development

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Female

Age:

22 - 33 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

1 Year - 2 Years

Apply Before:

Nov 05, 2022

Posting Date:

Oct 05, 2022

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Infinite Ville Solutions

Call Center · 51-100 employees - Lahore

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