One of our partners based in the USA is looking to employ a dedicated and customer-oriented Senior Key Account Manager to drive sales and guide our sales team. The Senior Key Account Manager's responsibilities include analyzing industry trends to identify ways to improve company products, ensuring that customers are satisfied with the company products or services purchased, as well as submitting account plans and sales reports to higher management. You should also be able to resolve customer complaints in a timely manner.

To be successful as a Senior Key Account Manager, you should be persuasive and able to build rapport with customers. Ultimately, an outstanding senior sales executive should be adept at negotiating terms of sale with customers, and demonstrate exceptional communication, leadership, and customer service skills

Responsibilities

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Identifying promising prospects through cold-calling, networking, and customer referrals.
  • Ensuring that all sales administration and customer service activities run smoothly.
  • Providing overall guidance to newly-recruited Sales Representatives.
  • Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
  • Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
  • Analyzing sales metrics to determine whether current sales strategies are effective.
  • Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

Requirements and skills

  • Proven experience as a key account manager
  • Experience in sales and providing solutions based on customer needs
  • Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Ability in problem-solving and negotiation
  • Bachelor's degree in business management or administration, marketing, communications, or a related field is preferred.
  • Proven sales management experience.
  • Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software such as (Zoho, HubSpot Salesforce, etc.)
  • Strong negotiation and consultative sales skills.
  • Excellent analytical and problem-solving skills.
  • Outstanding organizational and leadership skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  • Excellent communication skills are mandatory

Note:

Uncapped commission can be earned on top of your basic salary.

This is an exclusive work-from-home opportunity, for those individuals who can work from home on the third shift.

Job Timing: 5:30 PM – 2:30 PM

Job Details

Total Positions:
4 Posts
Job Shift:
Work from Home
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 13, 2022
Posting Date:
Nov 12, 2022

Work Environment

Supervisor’s gender:
Either
Percentage of female coworkers:
1-9%

Horizon Technologies

Information Technology · 101-200 employees - Karachi

Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.

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