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Job Description

Come and join one of Birmingham's fastest growing global software companies as a (Customer Success Specialist).

Are you an accomplished and experienced Customer Service Account Manager looking for a role where your hard work and loyalty will be rewarded? Would you like to progress your career in a globally recognized, vibrant, iconic business with a reputation for excellence? We have an exciting permanent opportunity for an enthusiastic Customer Account Manager within Job logic.

Responsibilities and Duties

  • Managing an existing portfolio of clients
  • Building strong relationship with our clientele and seeking to maximize opportunities
  • Proactively contacting lapsed clients to establish business needs to encourage long term retention with clients.
  • Utilize, review and update the client database
  • Vigilant when speaking to clients on and identify opportunities to upsell and cross selling our product range to best suit our customers
  • Strive to ensure product knowledge is updated
  • Customer requests are responded effectively and efficiently to portray positive working relationships with our clients
  • Take ownership of customer complaints and find a resolution whilst rebuilding the brand experience.

Skills and Attributes

  • Strong communication both written and oral
  • Warm and confident personality
  • Articulate telephone manner is essential           
  • Spotting opportunities to cross sell other client services.
  • Previous customer service/ account management experience is essential
  • Ability to work independently in a fast-paced environment
  • Strong listening, speaking and decision-making skills
  • Ability to converse with a wide variety of people of different backgrounds
  • Excellent eye for detail
  • Professional attitude
  • Have initiative, motivation and focus
  • Ability to multi-task
  • Problem-solver

Benefits

Great customer experiences begin with team members who feel valued and respected. In return for your efforts we offer:

  • Professional Working environment
  • Market Competitive Salary
  • Medical Insurance
  • 45 Weekly Hours
  • Remote Working (During Pandemic Situation)
  • Company trip
  • Leaves
  • Have chance to working onsite with UK team.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Thokar Niaz Baig, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Feb 15, 2021
Posting Date:
Jan 14, 2021
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JobLogic

Information Technology · 11-50 employees - Lahore

JobLogic

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