Posted Mar 08, 2023 179 views
About the Role:
We are looking for a Technical Support Consultant who will be responsible for designing SQL Reports, Dynamic Dashboard and Mobile Forms, ensuring their stability, reliability, and performance. You will also work with other developers optimizing in-application SQL statements as necessary, and establishing best practises. As a Technical Support Consultant, you must be knowledgeable and customer-oriented. Communication is everything for a consultant so we expect you to amaze us with your presentation and documentation skills. We’re further looking for superior technical expertise and a problem-solving aptitude.
Job Responsibilities:
- Write and Test Custom Report and Data Source using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.
- Develop and Test Dynamic Informatics Dashboard by using SQL for Data Source and design respected output by using drag & drop and interactive Tools (Stimulsoft, MS BI, Klipfolio) Basic SQL Scripting Knowledge Required
- Evaluate and Spec customer requirements to Design a High Standard Electronic Forms using Form Designing Softwares and Tools, No Coding Experience required.
- Gather, Validate and rectify customer data into Excel Formatted Templates and Import data in bulk for the customer using Import Utilities
- Proactively investigate Bugs reported to the team and provide effective solutions
- Be part of the Agile Development Cycle with strong communication and Documentation Skills
- Prepare workflows and updates records in Jira and other Ticket Management Softwares such as Tracker, Trello, Zendesk
- Communicate with the customer through different channels to analyze and evaluate their custom technical requirements.
- Manage customer escalations in accordance with agreed SLAs and support agreements.
- Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
- Ability to Present complex technical information to non-technical audiences
- Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
Essential Experience and Skills
- Degree in Computer Science, Engineering, or relevant degree.
- Minimum of 2-years (recent) of proven related experience within an organization that provides software solutions (preferably within the service management industry).
- Strong proficiency with SQL and Experience with some of the modern relational databases
- Skilled at optimizing large complicated SQL Scripts into Refined Optimized Query.
- Ability to produce accurate and Customer Specifications Documents for Development
- Skilled in Data visualization and Designing custom Outputs using Drag & Drop tools
- Familiarity with the Testing Code and reviewing outputs.
- Aptitude to learn new methods and follow current procedures
- Prior experience in using Ticket Tracking/ logging tools (e.g, Zendesk, Oracle, Salesforce, Tracker and Jira).
- Prior experience with customers in screen sharing softwares (e.g, Zoom, Anydesk, Teams, Logmein etc).
- Excellent communication (Verbal and Written) Skills - Native.
- Excellent interpersonal skills.
- Eagerness to learn and develop skills to improve work performance.
- Be able to prioritize work based on business and customer demands.
- Willingness to work in Rotational Shift patterns as per business needs (Time Zones GMT, Eastern Time or etc ).
- A team player, with the ability to communicate and work effectively with other departments.
Nice to have:
- Azure DevOps
- Hands-on experience in Jira.
- MVC.Net
- Prior Experience in Technical Queries Audit.
- Prior Experience in Testing and Procedure Building
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