About JoeyCo
JoeyCo is a Canadian based last-mile solution provider catering to businesses. JoeyCo’s rolodex of clients include Walmart and other large enterprise clients. With a goal to improve the lives of our drivers, or Joeys, JoeyCo strives to provide
The Support staff roles are crucial for JoeyCo to ensure our commitment of providing our Joeys and clients with the best support while they complete their deliveries. This role is available on both a part-time and full-time basis.
ABOUT THE ROLE:
The role of the Customer Service Representative is to provide support to Joeys, clients, and customers to ensure deliveries are completed smoothly.
- Coordinating with Joeys to ensure routing for all their deliveries
- Serve as the first point of contact for Joeys, clients, and customers – actively assisting them
- Receive inbound calls
- Understand JoeyCo’s services and panels
- Report any issues during deliveries
- Achieve targets set by management team
REQUIREMENTS AND QUALIFICATIONS:
The Ideal candidate will share JoeyCo’s commitment to obsess on improving the lives of Joeys and our clients.
- Ability to work during daytime North American hours
- Excellent interpersonal, written, and oral communications in both English and Urdu
- Excellent listening skills and ability to think quickly, and be proactive in overcoming challenging problems
- Minimum 3 months of experience in a previous call center role
- Preference for individuals with experience in logistics and /or supply chain (but not necessary)
- Familiarity with mapping modules (i.e Google Maps)
· Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
· Willing to working in a quickly growing work environment and with a highly entrepreneurial spirit
Job Details
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