Posted Jun 01, 2026 537 views
Our client is a well-established UK-based firm specialising in Personal Injury (PI) and Road Traffic Accident (RTA) claims. They are seeking organised and detail-oriented Administrative Staff to support their growing operations and assist with the efficient management of client matters and case administration.
As part of the administrative support team, you will play a key role in ensuring case files, documentation, and communications are managed accurately and efficiently.
Please note, this position will be on-site and located in Islamabad. Remote work is not possible.
Responsibilities
Key Responsibilities
- Manage and maintain electronic case files and records.
- Process, organise, and upload client documentation accurately.
- Prepare correspondence, forms, and standard legal documents.
- Update case management systems with relevant information and progress notes.
- Monitor inboxes and ensure timely responses to routine enquiries.
- Liaise with clients, medical providers, insurers, solicitors, and other stakeholders as directed.
- Schedule appointments, meetings, and follow-up activities.
- Track outstanding documents and chase required information from relevant parties.
- Conduct data entry and maintain accurate records.
- Assist with reporting, document preparation, and administrative projects.
- Ensure compliance with company procedures, service standards, and data protection requirements.
- Support the wider PI and RTA team with general administrative duties as required.
Requirements
- Previous experience in an administrative, customer service, legal support, or claims handling role.
- Strong written and verbal English communication skills.
- Excellent organisational and time management abilities.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
- Ability to prioritise workload and meet deadlines.
- Professional telephone and email etiquette.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive approach to tasks.
Desirable Skills
- Experience working within Personal Injury (PI), Road Traffic Accident (RTA), legal, insurance, or claims management environments.
- Familiarity with case management systems and document management software.
- Understanding of UK legal or claims processes.
- Experience handling confidential and sensitive information.
Key Competencies
- Attention to Detail
- Communication Skills
- Organisation and Planning
- Teamwork
- Accountability
- Professionalism
- Adaptability
- Customer Focus
What We Offer
- Opportunity to work with an established UK-based organisation.
- Professional and supportive working environment.
- Exposure to UK legal and claims management processes.
- Ongoing training and support.
Skills
J&Z Outsourcing
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