Principal Responsibilities
- To provide primary deployment, enhancement, monitoring, preventive maintenance and configuration support to telecommunication related equipment’s and services.
- To review, validate and keep track of system configuration design
- To diagnose and resolve all problems related to hardware, internal software and system operation, availability, security, performance, connectivity, and overall function during an implementation.
- To conduct User Acceptance Test and provide User Training.
- To build internal development and test system mirroring customer production environments.
- To be able to promptly work in emergencies and handle disruptions of service, provide in-dept investigation, analysis, and timely resolution.
- To report and escalate customer problems and enhancements with detailed explanation of issue and recommended resolution.
- To provide feedbacks on future product deployment, system performance, features, and functions of the service.
- To create, maintain, and enhance product(s) knowledge base, including technical articles, FAQ’s, sample applications, and/or demonstrations.
Essential Skills
- Ability to maintain consistency in follow-up actions with customers and suppliers
- Familiar with Signaling Network, Windows and LINUX environment
- Knowledge in MySQL and SQL scripting
- Willingness to travel and on standby 24 X 7 basis
Personal Attributes
- High level of self-motivation and ability to work independently
- A mature, trustworthy, self-starter and reliable individual with personal integrity
- A careful and detail oriented person
- Ability to manage and solve complex customer support issues in a dynamic environment
Skills
Job Details
KALSYM is an ASEAN tech provider of mobile commerce, mobile entertainment, mobile marketing and advertising solutions to the Telecommunications, MNCs', Media and Digital Content industries. In this era of convergence, telecom companies and mobile operators globally face a growing need to integrate various IT systems, technologies, communication methods and applications. We aim to bridge this gap for our customers by CONNECTING-THE-DOTS through fully managed services, including end-to-end mobile content management, billing, messaging and delivery of mobile services.
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