We are looking for a Call Center Representative who will liaison between our company and customers and guide them through the process of hiring our services.
Responsibilities
- Manage inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, and provide tailored solutions and alternatives
- Seize opportunities to sell products as and when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Maintain proper record of all conversations in a comprehensible
- Meet personal/team qualitative and quantitative targets
Requirements
- Intermediate/A levels (at least)
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Job Details
pKam Kaj, formed in 2017, had one core principle to begin with – enhancing quality of life for all, be it a consumer or a service provider. We aim to achieve this objective by giving service providers and customers a common ground where they can find each other without having to worry about trustworthiness and quality of work./ppThis single principle transformed into many, where now we focus not only on improved lifestyle for the citizens of this good country, but also to hopefully eradicate unemployment, encourage reliability and dependability among the people, and make a positive impact on our overall economy!/p
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