Posted Sep 15, 2022 335 views
Job brief
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints
Responsibilities
Customer Service Responsibilities list:
- · Manage large amounts of incoming phone calls
- · Generate sales lead
- · Identify and assess customers’ needs to achieve satisfaction
- · Build sustainable relationships and trust with customer accounts through open and interactive communication
- · Provide accurate, valid and complete information by using the right methods/tools
- · Meet personal/customer service team sales targets and call handling quotas
- · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- · Keep records of customer interactions, process customer accounts and file documents
- · Follow communication procedures, guidelines and policies
- · Take the extra mile to engage customers
Requirements and skills
- · Proven customer support experience or experience as a Client Service Representative
- · Strong phone contact handling skills and active listening
- · Familiarity with CRM systems and practices
- · Customer orientation and ability to adapt/respond to different types of characters
- · Excellent English communication and presentation skills
- · Ability to multi-task, prioritize, and manage time effectively
- Must be graduate or higher
Job Details
Karma Software Solutions
Looking for cutting-edge solutions, whether you are a startup, global organization, or an established brand? With 50+ software engineers and IT experts, we can make it possible for you.
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