Posted Mar 26, 2020 7 views
We are looking for a Call Center Team Lead with excellent managerial skills along with customer service and sales experience on local inbound and outbound campaigns. Having at least 2 years of relevant experience in Call Center industry.
The role offered by the company entails:
- Provide monthly/weekly/daily direction to the call center agents so all KPIs remain within acceptable benchmarks.
- Provide training to the new staff and perform regular QA analysis on existing staff to ensure performance according to KPIs and company standards.
- Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
- Address disciplinary problems of team members according to company’s policies.
- Strategize and execute action plans to handle any exceptional incident and/or situation.
- Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
- Analyze trends and forecasting volumes.
- Schedule staff according to the required volume trends and expected volumes as shared by the management.
- Handle leave requests, managing absenteeism with respect to the required bodies on chair.
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
- Handle sporadic tasks with optimum efficiency.
- Correspond with the clients and facilitating them as and when required.
- Compile reports to provide performance visibility to the management.
- Correspond with internal domains to ensure smooth operations.
Able to work in either day or night shift (flexible, so company can decide according to its requirements). Attractive Salary structure.
Skills
Job Details
Keto Slim Clinics
pWe are a weight loss and healthy lifestyle brand named KetoSlim. We have clinics in Lahore, Karachi and Islamabad and will be expanding to other cities soon. We help people lose weight and live a healthy lifestyle by providing them customized diet plans, supplements pills and diet food delivery at home./p
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