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Job Description

About the Job:

We are hiring Technical Support Representative for our software company who can listen to customer's queries and get them sorted.

Responsibilities:

  • Email, Chat and Voice Support - Answer inbound inquiries coming through support hotline, live chat feature or support email address.
  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
  • System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
  • Dependable to be at work during assigned shifts and to complete work as expected.
  • Front line support via live chat, email, and telephones.
  • Provide technical support for level one escalation issues via the helpdesk.
  • Performs miscellaneous job-related duties as assigned.
  • Answer calls and response to emails, handle customer inquiries both telephonically and by email.
  • Research required information using available resources, manage and resolve customer complaints.
  • Knowledge of using Search Engines for your own ease.
  • Provide customers with product and service information, Identify and escalate priority issues
  • Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication
  • Multi-tasking, Listening skill
  • Problem analysis and problem-solving, Customer service orientation
  • Teamwork, Stress tolerance, Resilience.
  • Ability to handle a stressful situation

Requirements 

  • Natural instinct to empathize with users
  • Critical thinker and a quick learner with the ability to handle pressure
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Natural self-starter
  • Should be comfortable with rotational shifts
  • Programming or Technical education background will be plus point.
  • Bachelor’s Degree, preferably in a technical discipline. Computer Science Majors most preferred.
  • 1 to 2 Years of experience in a similar role (Technical Application Support).

Perks and Benefits:

  • Bonus: Performance-based as per the evaluation
  • Increment: Performance-based increments
  • Promotion: Performance-based promotion
  • Lunch provided
  • EOBI
  • Local and International Trips

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jun 19, 2021
Posting Date:
May 18, 2021
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Kinet Hub

Services · 11-50 employees - Islamabad, Lahore

Kinet Hub

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