This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted May 18, 2021 14 views
About the Job:
We are hiring Technical Support Representative for our software company who can listen to customer's queries and get them sorted.
Responsibilities:
- Email, Chat and Voice Support - Answer inbound inquiries coming through support hotline, live chat feature or support email address.
- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
- System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
- Dependable to be at work during assigned shifts and to complete work as expected.
- Front line support via live chat, email, and telephones.
- Provide technical support for level one escalation issues via the helpdesk.
- Performs miscellaneous job-related duties as assigned.
- Answer calls and response to emails, handle customer inquiries both telephonically and by email.
- Research required information using available resources, manage and resolve customer complaints.
- Knowledge of using Search Engines for your own ease.
- Provide customers with product and service information, Identify and escalate priority issues
- Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication
- Multi-tasking, Listening skill
- Problem analysis and problem-solving, Customer service orientation
- Teamwork, Stress tolerance, Resilience.
- Ability to handle a stressful situation
Requirements
- Natural instinct to empathize with users
- Critical thinker and a quick learner with the ability to handle pressure
- Strong analytical skills
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Natural self-starter
- Should be comfortable with rotational shifts
- Programming or Technical education background will be plus point.
- Bachelor’s Degree, preferably in a technical discipline. Computer Science Majors most preferred.
- 1 to 2 Years of experience in a similar role (Technical Application Support).
Perks and Benefits:
- Bonus: Performance-based as per the evaluation
- Increment: Performance-based increments
- Promotion: Performance-based promotion
- Lunch provided
- EOBI
- Local and International Trips
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jun 19, 2021
Posting Date:
May 18, 2021
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
