Posted Oct 13, 2017 6 views
- Providing help and advice to customers using organisation's products or services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers' problems
- Handling customer complaints or any major incident.
- Keeping accurate records of discussions or correspondence with customers
- Analysing statistics or other data to determine the level of customer service your organisation is providing
- Involvement in staff recruitment and appraisals
- Training staff to deliver a high standard of customer service
- Leading or supervising a team of customer service staff
- Learning about your organisation's products or services and keeping up to date with changes
- Improving customer service procedures, policies and standards for your organisation or department
- Meeting with other managers to discuss possible improvements to customer service
Job Details
Kitchen Cuisine
In 1988, Kitchen Cuisine started with only a handful of products selling from one location. Two products – the chocolate fudge cake and our signature cheese cake were an instant hit – becoming our claim to fame. We have since grown to multiple patisserie retail locations with an extensive product range. We currently operate three restaurants under the KC Grill brand name, with additional restaurants in the pipeline. We are also the leading In-Flight Catering services provider in Pakistan, currently operating from Lahore, Islamabad, Multan, Faisalabad and Sialkot Airports. We are also extending our business arma in Event Catering, Frozen Foods, and our "KC on the Go" outlets at leading Petrol stations in different cities.
What is your Competitive Advantage?
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