Posted Jun 06, 2018 14 views
- Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
- Provide training to the new staff for all clients or as required.
- Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
- Address disciplinary problems of team members according to company’s policies.
- Strategize and execute action plans to handle any exceptional incident and/or situation.
- Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
- Analyze trends and forecasting volumes.
- Schedule staff according to the required volume trends and expected volumes as shared by the clients.
- Handle leave requests, managing absenteeism with respect to the required bodies on chair
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
- Handle sporadic projects with optimum efficiency
- Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients.
- Correspond with the clients and facilitating them as and when required.
- Compile reports to provide performance visibility to the clients.
- Correspond with internal domains to ensure smooth operations.
Job Details
KKT Pakistan
KKT Pakistan is an orthopedic and spinal treatment center. The company originated from Canada and has centers in different countries worldwide. KKT offers a unique solution to spine related problems and employs quantum acoustic waves (sound wave technology) to treat patients suffering from spinal problems. Currently KKT has 4 treatment centers in Pakistan ( Lahore, Karachi, Islamabad) and new centers are in the process of opening up soon.
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