Posted May 14, 2026 114 views
As a Technical Support Engineer, you will serve as the critical link between customers and our engineering teams. You troubleshoot and resolve product issues, ensuring timely and effective solutions that enhance customer satisfaction. You also develop and maintain clear technical documentation and assist in analyzing recurring problems to recommend improvements. The role demands a proactive approach, technical expertise, and a commitment to supporting our solar energy solutions with excellence.
Responsibilities
- Respond promptly to customer inquiries and technical support requests related to Knox Solar Pvt Ltd products.
- Diagnose and troubleshoot hardware and software issues using systematic problem-solving techniques.
- Provide step-by-step guidance and solutions to customers, ensuring clear and understandable communication.
- Create, update, and maintain detailed technical documentation, including FAQs, user manuals, and troubleshooting guides.
- Collaborate with engineering and product teams to escalate complex issues and track resolution progress.
- Analyze recurring technical problems and contribute recommendations to product development for enhancement.
- Utilize support ticketing systems to log, document, and track customer issues effectively.
- Stay updated with product knowledge and industry trends to deliver informed support and training when needed.
- Participate in continuous training and development sessions to improve technical skills and customer service techniques.
- Ensure adherence to company policies and quality standards while maintaining a customer-centric approach.
Skills
Job Details
Knox Solar Pvt Ltd
Solar
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