· Assisting customers regarding online food orders
· Confirming food items from clients and ensuring that accurate order has been processed.
· Manage large amounts of incoming calls
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Getting feedback from restaurant about user experience
· Filling up complaint forms and submitting to concerned department for record Purposes.
· Other tasks assigned by management
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