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Job Description

UK's leading translation and interpretation company EMPIRE GROUP is looking for experienced customer support executives with exceptional communication skills in English.

Duties:

  • Your role will entail making outbound calls to interpreters
  • Identify and assesses customers' need to achieve satisfaction
  • Giving follow up calls to the customers at specified date and time
  • Follow communication procedures, guidelines and policies 
  • Following call center scripts when handling different topics
  • Identify interpreters needs, clarify information, research every issue and providing solutions

Qualification / Skills:

  • Must be graduate, BBA/MBA preferred
  • Excellent English communication skills
  • Prior Customer support experience
  • Prior CRM experience 
  • Go-getter attitude

Job Timings:

  • Evening Shift
  • It is NOT a sales/target based job

Benefits:

  • Health insurance (Self & Spouse)
  • Eid Bonuses
  • Leaves Encasements
  • Paid Leaves
  • Incentive bonus

Job Details

Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 19, 2021
Posting Date:
Jan 18, 2021
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Empire Group

Information Technology · 11-50 employees - Islamabad, Rawalpindi

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