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Job Description

UK's leading translation and interpretation company EMPIRE GROUP is looking for experienced customer support executives with exceptional communication skills in English.

Duties:

  • Manage/handle the incoming calls professionally
  • Identify and assesses customers' need to achieve satisfaction
  • Giving follow up calls to the customers at specified date and time
  • Keep records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Managing large amount of outbound calls
  • Following call center scripts when handling different topics
  • Identify interpreters needs, clarify information, research every issue and providing solutions

Qualification / Skills:

  • Must be graduate BBA/MBA preferred
  • Excellent English communication skills
  • Prior CRM experience 
  • Go-getter attitude

Job Timings:

7 pm - 3 am 

Compensation is highly competetive.

Benefits:

  • Travel allowance
  • Health insurance 
  • Leaves Encashment
  • Incentive bonus

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Oct 24, 2020
Posting Date:
Sep 23, 2020
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Language Empire IT Private Limited

Information Technology · 1-10 employees - Islamabad, Rawalpindi

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