This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jul 09, 2016
PKR. 30,000 - 35,000/Month
Responsibilities
- Supervise live chat operator teams located in Lahore by offering guidance and support throughout the daily shift;
- To step in and take chats directly when necessary;
- To fact-check to ensure accuracy of leads and their transcripts;
- To ensure leads are sent to the correct client, email address and with the correct transcript;
- Ensure strong English language capabilities within live chat operator teams, following a process of continuous improvement;
- Oversee the recruitment, training and development of live chat operators required to serve the ambitious growth goals of the company.
Requirements:
- Fluent in spoken and written British English
- Educated to Degree level (English preferred)
- At least one year living and working/studying in the UK
- Understanding live chat and experience with live chat platforms would be an advantage
- Typing speed of at least 40wpm
- Demonstrable ability to understand and respond appropriately to off-message user questions
- Team player who loves working collaboratively in an innovative, fast growing & challenging environment.
- “Never say can’t” attitude that helps our company consolidate its market-leading position.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Rotating
Department:
Customer Support
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BBA, BS (hons), MA, MBA
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jul 27, 2016
Posting Date:
Jul 09, 2016
Lease Your Staff
Call Center · 101-200 employees - Lahore
Lease Your Staff is one of the fastest growing outsourcing company offering services to world wide with a vision of becoming leader in outsourcing industry.
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