Customer Complaint Officer

LeyJao LLP Verified

Lahore , Pakistan

Posted Jan 26, 2021 98 views

PKR. 20,000 - 25,000/Month

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Job Description

 

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advice on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade a customer to reconsider cancellation

Inform customer of deals and promotions

 

Job Details

Job Channel:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 27, 2021
Posting Date:
Jan 26, 2021
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LeyJao LLP

Information Technology · 11-50 employees - Lahore

Leyjao.pk, LLP., is a Pakistani technology company providing an e-commerce marketplace offering a variety of consumer products. We are the bridge of convenience between consumers and sellers dedicated to making shopping experience seamlessly less time consuming, less expensive and much easier at Ley ...Read More

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