Posted Aug 07, 2019 3 views
To supervise, coordinate, facilitate all teams under techies
2. To generate revenue from AMCs & in-house repairs
3. To obtain AMCs of approx. 100% of the all machines sold by sales department
4. Improve Installation & Commissioning time
5. Improve cash flow, maximum recovery time is 30 days
6. To design and implement a comprehensive reporting system of all individuals and department
7. Performance evaluation of every individual on monthly basis in consultation with HR &on time
8. Ensure Customer loyalty with Limton thru excellent services & customer loyalty programs
9. Periodic training for HR development
10. Ensure smooth and timely supply for parts & consumables thru advance forecast
11. Tracking of field staff in the field to find their whereabouts to stop time leakage
12. Implementation of complaint lodging system CRM at all levels and to provide suggestion in its improvement
13. To ensure complaint response time of “next half” of the working days, at most
14. Updating of AMC proposal considering latest market trends
15. To design extended hours service program for management review for better resource utilization and reducing cost for outside travelling
16. Electronic Coding of all Limton supplied equipment at customer place
17. Improve remote support thru virtual solutions
18. To coordinate sales department for an error free and on time installation of sold solutions
19. Design and implementation of Customer follow-up program during warranty period to gain customer confidence thru excellent customer relation management
20. Briefing of monthly reports to all management members focusing on performance, achievements, challenges etc
1. Summary of Position Responsible for supervising all support & development teams of the company.
2. Should be able to run teams of professionals in hardware and software side facilitate running of support teams and get them to achieve their technical and financial targets.
3. Handle project commissioning and execution
4. Should have in dept understanding of software, their structure, flow in order to support them and also analyze customer requirements for customization in existing software to prepare a SoW etc
5. Organize and develop strategies in order to improve resource skill set thru trainings
6. Organize and develop strategies in order to improve resource utilization
7. Organize and develop strategies in order to improve business related to team under techie’s division
8. Capable to handle key accounts directly for entire customer satisfaction and retention
9. Works closely with management and sales function managers to provide pre and post sales support
Job Details
Limton Customer Care
LIMTON a century old name is the pioneer in the business of Time Management, Access Control and Auto Identification LIMTON Innovative Systems partners with its clients to deliver technically superior workforce management solutions by offering time and attendance, labor tracking, and data collection solutions. Utilizing hardware, software, and business processes, LIMTON?S solutions set out to empower customers to focus more on their core business, in turn simplifying the management of their workforce and business processes. LIMTON is an SI (system integrators) company, that focus to deliver business solutions rather selling hardware, with innovative attitude, customer focused sales strategies and satisfying after sales support, LIMTON has developed a vast clientele of over 7000, all over the Pakistan LIMTON has its central office in Karachi, and branch offices in Lahore and Islamabad, LIMTON venture with most of the leading international brand to deliver the state of the Art technologies in our region, and have been successful to be the sole and authorized distributors of those brands, ensuring the best level of support and innovation to its clients.
What is your Competitive Advantage?
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
