This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jun 10, 2020
PKR. 30,000 - 35,000/Month
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Helping customers to sign up by guiding them while entering the required information.
- Managing email tickets, level 2 escalations, and followup after offering resolutions.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains the required benchmark of customer experience and net promoter score.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
30 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year (Must have experience in managing customer services)
Apply Before:
Jul 11, 2020
Posting Date:
Jun 10, 2020
LiveChat Ltd
Information Technology · 101-200 employees - Lahore
pA Live Chat Service Company, who specialise in customer services in over 32 countries, majority being the US and U.K./p
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