Customer Support Representative

LiveChat Ltd Verified

Lahore , Pakistan

Posted Nov 18, 2020 311 views Report Job

PKR. 40,000 - 50,000/Month

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Job Description

About us Live Chat Worldwide is one of the emerging software houses and B2B call centre service vendors. Since its inception in 2013, Live Chat Worldwide has successfully developed thousands of systems, managed millions of customer interactions, and supported hundreds of product communities.

Job description

Live Chat Worldwide's customer acquisition floor is the beating heart of the organisation.

To support our growth, we are looking for Customer Service team members to ensure our customers continue to enjoy an effortless experience

You will have the opportunity to grow with the company, you will never be stereotyped as a sales/acquisition guy, and we will develop you into any role that you have the aspiration to learn about. Responsibilities

We call ourselves *World's Finest Customer Support and Sales Team* and this is why we expect our sales/acquisition teams to be flexible and quick on their feet and always thinking about our customers.

Responsibilities will include but not be limited to:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Developing a sales/acquisition pitch according to the customized customer needs
  • Give due care and attention to our vulnerable customers
  • Remain knowledgeable on products offered and discuss available options
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) Bring a positive attitude to work daily
  • Improvising the dialling lists by attempting maximum times
  • Email follow up to prospective customers
  • Managing sales calendars with proper backlog management
  • Creating some good examples of existing custome

Job Details

Total Positions:
35+ Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Dec 19, 2020
Posting Date:
Nov 18, 2020
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LiveChat Ltd

Information Technology · 101-200 employees - Lahore

pA Live Chat Service Company, who specialise in customer services in over 32 countries, majority being the US and U.K./p

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