Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
We are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers as well as pitching our subscriptions to potential clients.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, inquiries and supporting the sales executives; keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Giving support to sales executives
Selling the company’s products and services
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support and sales support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
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Beware! Reported Companies
Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting
complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or
text. If the employer asks you to pay money for any purpose including processing to shortlisting, please
immediately report at [email protected].