Apply For This Job

Close

Job Description

Include:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions 

Job brief

  • We are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers as well as pitching our subscriptions to potential clients.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, inquiries and supporting the sales executives; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Giving support to sales executives
  • Selling the company’s products and services
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support and sales support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Job Details

Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Minimum Experience:
Fresh
Apply Before:
Nov 12, 2020
Posting Date:
Oct 12, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Loftz Media Incorporation

Information Technology · 1-10 employees - Karachi

Online Sales & Marketing Services

Similar Job Titles

Call Center Executive

Trans Global Services, Lahore, Pakistan
Posted Oct 26, 2020

Call Center Executive (Solar Panel)

Trans Global Services, Lahore, Pakistan
Posted Oct 29, 2020

Call Center Executive

Trans Global Services, Lahore, Pakistan
Posted Oct 23, 2020

Call Center Executive

Diol Communications, Lahore, Pakistan
Posted Oct 19, 2020
View All