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Posted Jan 14, 2021 83 views
PKR. 30,000 - 60,000/Month
Call Center Responsibilities
Include:
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
Job brief
- We are looking for a Call Center Executives that will be the liaison between our company and its current and potential customers as well as pitching our services to potential clients.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, inquiries and sales; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Making sales on different products that the company provides
- Selling the company’s products and services
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a call center and sales support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Fluent in English is a must
- High school degree or more
Skills
Job Details
Industry:
Functional Area:
Total Positions:
15 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Feb 15, 2021
Posting Date:
Jan 14, 2021
Loftz Media Incorporation
Information Technology · 1-10 employees - Karachi
Online Sales & Marketing Services
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