We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
Customer Success Manager Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Progressive updates and feedback from the client to improve customer satisfaction.
- Closely work with the Marketing team to improve client relations.
- Minimize customer churn.
- Creating and Managing reports for clients.
Customer Success Manager Requirements:
- Communications or Marketing Degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and Active listener.
- Goal oriented.
Job Details
pFounded in 2015, Logicon is a software development company in Pakistan that houses extremely motivated and talented bunch of developers and designers and provides their clients state-of-an-art Web Development, Rest API Development, Application Deployment, Automated Data Scraping and Cloud Services. At Logicon we constantly push ourselves to adopt new technologies and implement refined processes to ensure our clients get services and results nothing short of international standards. The goal is boost up clients’ businesses and work with them closely and develop strong long lasting business relations. We take pride in our capabilities that have made development our forte and enabled us to outshine our competitors. We believe it’s our duty to provide our clients with the right guidance and precise knowledge instead of merely supplying with project deliveries. Our experience has made us proficient and capable of handling projects of any volume, size and complexity and delivering them on time and with utmost perfection. Currently we have our clients in UK, Canada, USA and Pakistan; we hope and look forward to expand soon./p
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