Quality Assurance Executive

Logicose Verified

Karachi , Pakistan

Posted Sep 07, 2018 803 views Report Job

PKR. 30,000 - 60,000/Month

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Job Description

The Quality Assurance Executive is responsible to monitor the calls (inbound and outbound) as well as email responses of our account executives and account managers.

 

This position's main role involves:

  • Assessing the customer service performance
  • Suggesting improvements to the current system of customer care calls, chat, and email responses
  • Designing of call monitoring formats and quality standards
  • Using quality monitoring systems to compile and track performance at team and individual level
  • Providing feedback on a daily, weekly and monthly level
  • Facilitating necessary training sessions

 

Required Skills:

  • Great attention to detail
  • Outstanding command over written and spoken English
  • Some knowledge of methodologies of quality assurance and standards
  • Excellent listening and analytical skills

 

Candidate Profile:

  • Minimum Bachelor degree from a reputable University
  • Self-motivated

 

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
22 - 26 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Oct 07, 2018
Posting Date:
Sep 07, 2018
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Logicose

Information Technology · 101-200 employees - Karachi

DELIVERING SMART IT SOLUTIONS FOR A SMART WORLD Logicose was founded on the core principles of providing products and services that help clients succeed. We are dedicated to helping our clients find success in the battlefields of digital marketing and Information Technology at large. Our team of w ...Read More

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