Position Purpose

To assist & provide technical desktop support to students, staff & faculty at the Helpdesk and campus wide. 

** Main Responsibilities

  • Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
  • Dealing with students and lab usage policies enforcement.
  • Provide technical support to students in computing labs (24*7), work in rotating shifts.
  • Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
  • Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
  • Following up calls in progress
  • Working with other IST members as and when required

**Other Responsibilities (optional)

  •  As assigned by immediate Supervisor/Labs Supervisor

Knowledge:

  • IT & Customer Support Based Knowledge

Skills and Attributes:

Technical Skills

  • Troubleshooting expertise of common problems of different operating systems including Windows7, 8 & 8.1
  • Proficiency with computers and industry-related software, especially MS Office 2007, 2010, 2013 and office 365 including outlook express is required
  • Knowledge of network printing

Other Skills

  • Pleasant telephone manner
  • Good English communication skills
  • Problem Solving approach

Travel:

Might be required, depending on departmental objectives

Work Schedule:

Work in rotating shifts and on weekends 

Flexibility & commitment is a must.

Work Environment:

Standard office environment (shared space)

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Information Systems and Technology
Job Location:
Gender:
No Preference
Education:
Bachelors only
Degree Title:
Bachelor’s in Computing / Computer Science / IT from an HEC recognized university. Relevant IT industry certifications (A+, MOUS, MCSE etc.)
Career Level:
Intern/Student
Experience:
Fresh - Fresh
Apply Before:
Mar 23, 2017
Posting Date:
Feb 22, 2017

LUMS-Lahore University of Management Sciences

Education/Training · 1001-1500 employees - Lahore

The Lahore University of Management Sciences (LUMS), established in 1985, is one of the largest universities in Pakistan. It offers undergraduate, graduate and post-graduate programmes through its five schools: Suleman Dawood School of Business, Mushtaq Ahmad Gurmani School of Humanities and Social Sciences, Syed Babar Ali School of Science and Engineering, Shaikh Ahmad Hassan School of Law and Syed Ahsan Ali and Syed Maratib Ali School of Education.

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