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Job Description

Position Purpose

To assist & provide technical desktop support to students, staff & faculty at the Helpdesk and campus wide. 

Main Responsibilities

  • Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
  • Dealing with students and lab usage policies enforcement.
  • Provide technical support to students in computing labs (24*7), work in rotating shifts.
  • Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
  • Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
  • Following up calls in progress
  • Working with other IST members as and when required

Technical Skills

  • Troubleshooting expertise of common problems of different operating systems including Windows7, 8 & 8.1
  • Proficiency with computers and industry-related software, especially MS Office 2007, 2010, 2013 and office 365 including outlook express is required
  • Knowledge of network printing

 Other Skills

  • Pleasant telephone manner
  • Good English communication skills
  • Problem Solving approach

 

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Information Systems and Technology
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor’s in Computing / Computer Science / IT from an HEC recognized university. Relevant IT industry certifications (A+, MOUS, MCSE etc.)
Career Level:
Intern/Student
Minimum Experience:
Fresh
Apply Before:
Feb 05, 2018
Posting Date:
Jan 05, 2018
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LUMS-Lahore University of Management Sciences

Education/Training · 301-600 employees - Lahore

One of the largest universities of Pakistan, the Lahore University of Management Sciences (LUMS) is a world class academic institution with a proud history of achievement and ambitious plans for the future. The idea of establishing the university took root in the mind of Syed Babar Ali, Pro Chancell ...Read More

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