Posted Sep 14, 2018 15 views
Position Purpose
To assist & provide technical desktop support to students, staff & faculty at the Helpdesk and campus wide.
Main Responsibilities
- Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
- Dealing with students and lab usage policies enforcement.
- Provide technical support to students in computing labs (24*7), work in rotating shifts.
- Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
- Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
- Following up calls in progress
- Working with other IST members as and when required
Technical Skills
- Troubleshooting expertise of common problems of different operating systems including Windows7, 8 & 8.1
- Proficiency with computers and industry-related software, especially MS Office 2007, 2010, 2013 and office 365 including outlook express is required
- Knowledge of network printing
Other Skills
- Pleasant telephone manner
- Good English communication skills
- Problem Solving approach
Job Details
LUMS-Lahore University of Management Sciences
The Lahore University of Management Sciences (LUMS), established in 1985, is one of the largest universities in Pakistan. It offers undergraduate, graduate and post-graduate programmes through its five schools: Suleman Dawood School of Business, Mushtaq Ahmad Gurmani School of Humanities and Social Sciences, Syed Babar Ali School of Science and Engineering, Shaikh Ahmad Hassan School of Law and Syed Ahsan Ali and Syed Maratib Ali School of Education.
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