Posted Dec 06, 2021 1 views
We’re looking "Customer Service Manager" for a highly motivated and tactile individual to join our fantastic client, a leader in the world of direct-to-consumer health and beauty brands.
The role will involve managing a busy team with all aspects of customer care, from dealing with customer queries regarding products and orders, to managing our customer feedback online. The successful candidate will have proven communication and problem-solving skills, be well spoken with an excellent telephone manner and possess good written skills.
The day to day role will be varied so strong time management and prioritization is paramount.
Your job role will involve but not be limited to the following tasks:
- Liaise with the warehouse and couriers, looking after the daily management of orders, deliveries, returns and customer feedback and ensuring any disputes are resolved in a timely, efficient manner.
- Answering customer calls to deal with queries, product information, delivery information, and general questions.
- Taking responsibility for customer queries escalated to you by other members of the team.
- Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
- Communicating with customers to ensure we receive positive feedback on our e-commerce channels.
Job Details
Luscious Cosmetics
Luscious Cosmetics is a leading beauty brand with the sole mission of inspiring delight in our customers. Our range features exciting products with innovative formulas and glamorous packaging that are made with skin-friendly ingredients and pack a punch with exceptionally gorgeous color results. Founded in 2007, Luscious Cosmetics has gained a loyal following among celebrities, makeup artists and beauty addicts alike, attaining the status of one of the fastest growing beauty brands in the world. New and dynamic product launches keep us on the cutting-edge of the beauty industry, as each product is developed for high-performance results at par with premium beauty brands.
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