Posted Sep 20, 2017 28 views
Overview:
The m2e Technologies (Pvt.) Ltd works as a team to provide support at the building level. The IT Technical Support Officer is a part of Operations and reports to Chief Information Officer and works under the supervision of the Technology Service Manager. The IT technical support officers monitor and maintain the computer systems and networks of an organization. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
Responsibilities
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:
- installing and configuring computer hardware operating systems and applications;
- monitoring and maintaining computer systems and networks;
- talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- replacing parts as required;
- providing support, including procedural documentation and relevant reports;
- following diagrams and written instructions to repair a fault or set up a system;
- supporting the roll-out of new applications;
- setting up new users' accounts and profiles and dealing with password issues;
- responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties, if appropriate);
- prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, such as software developers;
- testing and evaluating new technology;
- conductiong electrical safety checks on computer equipment
Skills
Job Details
m2e Technologies (Pvt.) Ltd
m2e is a single source global provider of payment solutions including card production, card personalization, mobile technologies and fulfillment services m2e built on heritage trust and experience. It's a company where relationships have stood the test of time and grown into successful partnerships. m2e is committed to providing product consistency, quality, confidentiality and outstanding customer service supports, we also offer our clients the most value cards per cost and our delivery is never compromised.
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