Job Role Summary
To provide high quality hospitality services to our guests in the mall of sialkot, ensuring expected high standards are maintained. This role requires a flexible approach and the ability to assist in all areas of the operation
Key Responsibilities and Tasks
To maintain a welcoming and comfortable environment in the Mall, going above and beyond guest’s expectations.
To supervise the mall security, cleaning and maintain the mall environment in accordance with Company standards and guidelines on a daily, weekly and seasonal basis.
To deliver efficient service to guests in a friendly and professional manner for shopping.
To provide service to the required operation standards for shopping and life styles
To ensure that the mall environment is a safe and secure one in which to work and stay and that all Company Health and Safety procedures are implemented.
To act as a the mall of Sialkot ambassador at all times, in the mall providing information and assistance where necessary.
To carry out other duties that help with the smooth running of overseas operations as directed by the line manager in resort, such as assisting with shopping, assisting elderly on priority.
Qualifications and experience required:
Previous customer service and hospitality experience, preferably in a mall environment.
Experience of work overseas desirable.
Educated to at least A Level standard or equivalent.
Knowledge, skills and abilities required:
Excellent communication skills.
Excellent planning and organisation skills.
Able to work under pressure.
Ability to work well within a team and maintain effective working relationships.
Able to work on own initiative and follow written and verbal instructions.
Excellent appearance and personal grooming.
Attentive, outgoing, friendly and smiley nature.
Approachable, welcoming, professional and enthusiastic.