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Job Description

Operations Management:

  • Ensure that the operation procedure is followed by every team (Indoor / Outdoor / spare parts/call center)·
  • Do Random check for above.
  • Monitor escalation jobs (category wise)·
  • Monitor TAT / response time / completion / critical spare / as per KPI daily·
  • Monitor daily revenue collection as per budget

Spare Parts Management:

  • Ensure the availability of spare parts for servicing in time.
  • Periodic review of stocks and planning is done.

Assets Management:

  • Ensure that the planned assets are in place and utilized by the team (vehicles/tools/equipment)
  • Ensure that there is no wastage and accounting is done for the proper usage of consumables, tools and spares by the operations team

Business Management:       

  • Ensure that revenue targets are met as per the targeted budget.                        
  • Ensure that the marketing plan is executed as per the schedule.              
  • Ensure that the results of each activity are resulting in improvement of revenue and profitability.
  • Ensure that the budgeted profitability is met. 

Manpower development:

  • Ensure that the team is trained on new products.
  • Evaluate the training needs for improvement.
  • Evaluate the need for soft skills (like communication skills, customer handling skills, telephonic skills, etc…)
  • Regular periodical meeting with the team for their Development and improvement.

Customer handling:

  • Assist operation in handling customers.
  • Ensure that the angry customer is treated fairly.
  • Ensure that the correct pricing is provided.
  • Ensure the process is followed for the customer goes out happy and satisfied.

Customer feedback:

  • Check the customer’s feedback and take corrective actions.
  • Ensure the process in place on constantly measuring customer satisfaction and continuous improvement in place.

Reports Daily / Weekly:

  • Snapshot reports on revenue, load, TAT, response/completion time, escalation, customer satisfaction, productivity, etc.

Reports Monthly / Quarterly:

  • Report on KPIs / financial / process / Business Quarterly Review report and presentation to the Management.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
4 Years - 5 Years
Apply Before:
Nov 14, 2019
Posting Date:
Oct 15, 2019
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