Responsibilities:


  • Install and configure computer hardware operating systems and applications.

  • Monitor and maintain computer systems and networks.

  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

  • Troubleshoot system and network problems, diagnosing and solving VoIP, ISP, hardware or software faults.

  • Replace parts as required.

  • Support the roll-out of new applications.

  • Set up new users' accounts and profiles and deal with password issues.

  • Respond within agreed time limits to call-outs.

  • Prioritise and manage many open cases at one time.

  • Rapidly establish a good working relationship with customers and other professionals, such as software developers.

  • Test and evaluate new technology.

  • Conduct electrical safety checks on computer equipment.

  • Supporting day to day operations of our computer network.

  • Keep in check the data and internet usage of employees. 


Qualifications



  • BE Software Engineering or equivalent

  • At least 1-3 years of relevant work experience.

  • Ability to work in Night Shifts.

  • Ability to multitask, organize, and prioritize work.


What makes you Stand out.



  • Prior experience as an IT Specialist.

  • Experience with CRM software like Salesforce or VinSolutions Connect.

  • Expert in solving VoIP, ISP, Networking. hardware and software issues.


What do we Offer



  • Market Competitive Salary.

  • Health Allowance after probation period is cleared.

  • Friendly Working environment.

  • Safe Office space.

  • Paid Training

  • Paid Leaves.

Job Details

Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 17, 2021
Posting Date:
Jul 17, 2021

MAAS BPO SMC (PVT) LTD

Call Center · 101-200 employees - Islamabad, Rawalpindi

.MAAS BPO

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