Posted May 24, 2018 2 views
At Marriott Hotels, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Senior Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.Summary of Responsibilities: Reporting to Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Manage scheduling of monthly Reservations Communications Meeting.Complete bi-weekly the office staffing schedule (subject to approval by Director of Reservations).Provide administrative support to Director of Reservations and action items as required in an efficient and professional manner.Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Hotel standards.Respond to all faxed reservation requests in a courteous, efficient, professional and friendly.Ensure Reservations email box is responded to in an efficient manner by all Reservations Sales Agents as well as by Senior Reservation Agent & Administrator.Convert reservation sales calls to actual bookings.Assist with entering Group Reservation Rooming Lists/housing bureau forms as required.Assist with Internet Reservations and housing processes.Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests.Blocking guestrooms for incoming reservations based on specific guest requirements.All other duties as assigned.Qualifications:Previous customer related experience requiredPrevious Property Manager System experience preferredComputer literate in Microsoft Window applications requiredMust be able to type 25 words per minuteStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times
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Marriott International
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