Posted Jan 13, 2022 1 views
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Register complains in MIS
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role in any HOME APPLIANCES company.
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Atleast graduate degree
Job Details
Marwat Group
pWe like to present ourselves as MARWAT GROUP a main Logistics and Supply Chain Company of Pakistan since 1978. We are managing in Oil transportation business having an excess of 500 TLs giving administrations to driving Oil and Gas Marketing organizations of Pakistan and furthermore have our Fuel Retail outlet in Pakistan. Likewise, we have different organizations such as bringing in Tires and Tubes from China and Korea, 2S Automobile dealership of HINO and Fabrication of Oil tankers. We have our workplaces in all the significant urban areas of Pakistan with a staff quality of more than 300 representatives. Today, MARWAT GROUP is a market head of Oil Transportation and Supply Chain. Though, the company is moving and strengthening with the passage of time and securing markets of Tires, Lubricants and Fabrication organizations broadly./p
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