This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Sep 09, 2021 3 views
Responsibilities for Technical Support Specialist;
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Actively update, maintain and monitor all aspects of computer networks
- Resolve technical issues related to network interruptions
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Maintain a working log detailed all required system updates, as well as the date of completion
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Qualifications for Technical Support Specialist
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Extensive experience working with different operating systems including Windows and Mac OS
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Male
Age:
25 - 40 Years
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
8 Years
Apply Before:
Sep 26, 2021
Posting Date:
Sep 09, 2021
Master Tiles & Ceramic Industries Limited
Fast Moving Consumer Goods (FMCG) · 2001-2500 employees - Lahore
ppMaster Beverages and Food Limited/p/p
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