Posted Nov 10, 2020
The Call Center Agent is responsible for independently assessing and processing inbound calls to deliver a seamless service experience that deepens and strengthens customer relationships.
These calls require initiative, accuracy, and sound judgment. It is imperative that the agent employ effective communication skills in all their interactions with customers.
Position is Full Time with rotational shifts
Job Functions:
- Serve as a help desk for other hotel customers and provide solutions to include the following: initial contact for internal technology problems;
- Identify and recommend solutions to resolve customer issues; when appropriate refers customers to specialists.
- Timely follow up on all issues.
- Maintain records of completed customer requests for service and audit tracking.
- Performs other duties as assigned.
Requirements:
- Basic knowledge of hotel management related services
- Basic working knowledge of common computer applications such as Microsoft Outlook, Word, Excel.
- Effective verbal communication skills with American accent that include the ability to listen intently, speak clearly and explain complex issues simply and concisely, while engaging the customer in pleasant conversation.
- Basic written communication skills including the ability to use proper grammar and spelling while conveying a friendly, helpful demeanor.
- Attention to detail and accuracy in both written paperwork and customer interactions.
- Ability to do moderate multi-tasking and problem solve as needed.
- Demonstrates a positive, respectful attitude and the ability to work harmoniously with other employees.
- Confident, self-motivated, and skilled in time management.
Job Details
Matech Consulting & Outsourcing is a leading Information and Communications Technology provider. The company offers state-of-the-art web development & web designing, Business Process Outsourcing (BPO), IT outsourcing and graphic designing services. Combining our business domain experience, technical expertise, knowledge of latest industry trends and quality-driven delivery model, we offer progressive end-to-end web solutions. We have clients in North America, South America, Australia and Europe. Matech team comprises of 50 individuals and we are in operation since 2011.We provide a software development service specializing in .NET and embedded systems platforms. We have provided customized software solutions for communications, control, mobile, and client side and server side applications. Matech excels at providing our customers with the optimum balance between cost, quality, and time to market. Our offices are located in Pakistan and United State.
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