Customer Care Executive

Matech Co Verified

Karachi , Pakistan

Posted Jan 08, 2020 228 views Report Job

PKR. 40,000 - 60,000/Month

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Job Description

  • The CCE is responsible for independently assessing and processing inbound calls to deliver a seamless service experience that deepens and strengthens customer relationships.
  • These calls require initiative, accuracy, and sound judgment.
  • It is imperative that the agent employ effective communication skills in all their interactions with customers. 
  • Position is Full Time with rotational shifts

Job Functions:

  • Serve as a help desk for other hotel customers and provide solutions to include the following: initial contact for internal technology problems;
  • Identify and recommend solutions to resolve customer issues; when appropriate refers customers to specialists.
  • Timely follow up on all issues.
  • Maintain records of completed customer requests for service and audit tracking.
  • Performs other duties as assigned.

Requirements:

  • American Accent
  • Basic knowledge of hotel management related services
  • Basic working knowledge of common computer applications such as Microsoft Outlook, Word, Excel.
  • Effective verbal communication skills with American accent that include the ability to listen intently, speak clearly and explain complex issues simply and concisely, while engaging the customer in pleasant conversation.
  • Basic written communication skills including the ability to use proper grammar and spelling while conveying a friendly, helpful demeanor.
  • Attention to detail and accuracy in both written paperwork and customer interactions.
  • Ability to do moderate multi-tasking and problem solve as needed.
  • Demonstrates a positive, respectful attitude and the ability to work harmoniously with other employees.
  • Confident, self-motivated, and skilled in time management.

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Karsaz, Karachi, Pakistan
Gender:
No Preference
Age:
21 - 40 Years
Minimum Education:
Intermediate/A-Level
Degree Title:
Bachlors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years (Must have worked with International Campaign)
Apply Before:
Feb 08, 2020
Posting Date:
Jan 08, 2020
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Matech Co

Information Technology · 11-50 employees - Karachi

Matech Consulting & Outsourcing is a leading Information and Communications Technology provider. The company offers state-of-the-art web development & web designing, Business Process Outsourcing (BPO), IT outsourcing and graphic designing services. Combining our business domain experience, technical ...Read More

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