Technical Support Representative

Matech Co Verified

Karachi , Pakistan

Posted Aug 07, 2019 369 views Report Job

PKR. 70,000 - 80,000/Month

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Job Description


  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.

  • Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.

  • Maintain detailed records of daily interactions with customers, installation activities reported issues, and completed solutions along with any further actions required of management or repair personnel.

  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.

  • Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software.

  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.

  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 07, 2019
Posting Date:
Aug 07, 2019
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Matech Co

Information Technology · 11-50 employees - Karachi

Matech Consulting & Outsourcing is a leading Information and Communications Technology provider. The company offers state-of-the-art web development & web designing, Business Process Outsourcing (BPO), IT outsourcing and graphic designing services. Combining our business domain experience, technical ...Read More

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