Posted Aug 07, 2019 14 views
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
- Maintain detailed records of daily interactions with customers, installation activities reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
- Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Job Details
Matech Consulting & Outsourcing is a leading Information and Communications Technology provider. The company offers state-of-the-art web development & web designing, Business Process Outsourcing (BPO), IT outsourcing and graphic designing services. Combining our business domain experience, technical expertise, knowledge of latest industry trends and quality-driven delivery model, we offer progressive end-to-end web solutions. We have clients in North America, South America, Australia and Europe. Matech team comprises of 50 individuals and we are in operation since 2011.We provide a software development service specializing in .NET and embedded systems platforms. We have provided customized software solutions for communications, control, mobile, and client side and server side applications. Matech excels at providing our customers with the optimum balance between cost, quality, and time to market. Our offices are located in Pakistan and United State.
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