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Call Centre Executive

Matrix Solutions Unverified

Lahore, Pakistan

Posted Apr 21, 2017 551 views    Report Job

PKR. 25,000 - 35,000/Month

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Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer services, Multi-Tasking, customer focus, Verbal and Written Communication Skills, Problem Analysis, building relationship, Stree Tolerance

Job Details

Industry:
Call Center
Functional Area:
Client Services & Customer Support
Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Egerton Road, Lahore, Pakistan
Gender:
No Preference
Age:
18 - 50 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year ((Proficient in relevant computer applications and call center systems, knowledge of sales principles and methods))
Apply Before:
May 20, 2017
Posting Date:
Apr 21, 2017
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Matrix Solutions

Call Center · 11-50 employees - Lahore
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Matrix Solutions is a customer focused software house in Pakistan delivering high quality added software solutions within a short time frame. Matrix Solutions has a long list of successfully delivered software solutions for several clients in diversified business domains. Matrix Solutions aligns i ...Read More

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