Posted Apr 21, 2017 6 views
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills
Job Details
Matrix Solutions
Matrix Solutions is a customer focused software house in Pakistan delivering high quality added software solutions within a short time frame. Matrix Solutions has a long list of successfully delivered software solutions for several clients in diversified business domains. Matrix Solutions aligns itself with modern and advanced concepts in IT industry to help its customers (businessmen and entrepreneurs) by providing value added software. Matrix Solutions performs thorough research on each given problem and advises its customers on how their business growth aims can be achieved by the implementation of a specific and research-based software solution.
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