Posted Jul 23, 2019 5 views
- Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
- Provide training to the new staff for all clients or as required.
- Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
- Address disciplinary problems of team members according to company’s policies.
- Strategize and execute action plans to handle any exceptional incident and/or situation.
- Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
- Analyze trends and forecasting volumes.
- Schedule staff according to the required volume trends and expected volumes as shared by the clients.
- Handle leave requests, managing absenteeism with respect to the required bodies on chair
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
- Handle sporadic projects with optimum efficiency
- Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients.
- Correspond with the clients and facilitating them as and when required.
- Compile reports to provide performance visibility to the clients.
- Correspond with internal domains to ensure smooth operations.
Job Details
Maxenius Solutions
Our Company Provides services for word press development, social media marketing, digital marketing services, woocomerce services, E-commerce services, SEO services, API development and many more. What We Do? WEBSITE DEVELOPMENT We strongly believe in hand coded web development solutions with fully customization options according to the client needs. MOBIE APP DEVELOPMENT Our commitment is to provide contemporary solutions to the mobile app development through a team of experts professionals . SOCIAL MEDIA MARKEING We can provide the best social media marketing services which can lead you to enhance your business on the social media . SEO In Search Engine Optimization, we will rank your websites in the search engine in no time thus bringing revenue to your business. GRAPHICS In Graphic Designing we provides numberless services from the banner design, poster design to the giant billboard designing. CONTENT WRITING Our content writing services will lead you to enhance your market share and allow you to achieve your goals and objectives in no time.
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