Posted May 13, 2020 4 views
We are looking for a customer-oriented support representative.
Customer Support Responsibilities list:
- Manage large amounts of incoming calls
- Generate new sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements :
- Proven customer support experience or experience as a client service representative
- Able to converse on calls in Urdu and Punjabi
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Skills
Job Details
Maxim Agri (Pvt) Ltd
Maxim International (Pvt) Ltd. was established in 2009, by a joine venture between European Agro Ventures, Babar Ali Foundation and The Blue Link, Netherlands. Maxim started off as a cattle feed company, and expanded its portfolio to include cattle genetics, fodder and seeds, live animal import and farm equipment. We have developed our product range through strategic alliances with global industry leaders.
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