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Patient Services Representative (Spanish)

MD Vision (Pvt) Ltd

Posted Jan 23, 2021 76 views

Provide patient support through inbound / outbound calls and emails for multiple clients.
Handle patient concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
Demonstrate strong domain knowledge and communicate accurate information to the patient.
Use ticketing system and other software to enter and maintain relevant data.
Coordinate and follow up on patient inquiries and timely close open tickets.
Meet all performance metrics on regular basis.
Maintain data confidentiality.
Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
Share reports on daily performance.

We are looking for:

Minimum Education: Graduation
Required Experience: Minimum 1 year call center experience.

Skills:

Excellent communication skills, both oral and written in English & Spanish.
Strong patient orientation.
Good arithmetic and computing skills.
Good analytical skills with an appetite for learning.
Quality conscious with attention to details.
Excellent interpersonal skills and confidence level to communicate with patients
Ability to perform under stress.
Familiar with the use of business applications for routine operations.
Readiness to maintain flexible timings to serve across different time zones

Skills

Spanish Language Healthcare Patient Services HFO Operations Handling

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Department:

Initial Screening

Job Location:

Thokar Niaz Baig, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

1 Year

Apply Before:

Feb 23, 2021

Posting Date:

Jan 23, 2021

MD Vision (Pvt) Ltd

Information Technology · 101-200 employees - Lahore

MD Vision offers Certified Practice Management and EHR software exclusively designed to optimize the state of art healthcare experience. The company provides a complete suite of advanced technology, best in class partnerships and proven business processes that transform into greater efficiency for clinicians and caregivers.