Customer Service Executive

Mediacowboys PK Unverified

Lahore , Pakistan

Posted Feb 10, 2021 111 views Report Job

PKR. 40,000 - 60,000/Month

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Job Description

Make Outbound calls to clients to learn about the art of Merchandising on e-stores.

  • Complaints, or other issues with services.
  • Respond efficiently and accurately to callers, explaining the services we offer, and ensuring that clients feel supported and valued
  • Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Build lasting relationships with clients and other call center team members based on trust and reliability
  • Utilize software, databases, scripts, and tools appropriately.
  • Understand and strive to meet or exceed call center metrics while providing an excellent and consistent customer service
  • Make sales or recommendations for services that may better suit client needs.
  • Take part in training and other learning opportunities to expand knowledge of the company and position
  • Adhere to all company policies and procedures.
  • Education and Background
  • This position requires a high school diploma.
  • Skills and Competencies Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software, and strong typing skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision-making skills
  • Adaptability and accountability

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 25 Years
Minimum Education:
Intermediate/A-Level
Degree Title:
Valid CNIC
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Mar 11, 2021
Posting Date:
Feb 10, 2021
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Mediacowboys PK

Information Technology · 11-50 employees - Lahore

Our vision is to utilize our expertise in composite products and to provide the best value as measured by quality, cost, delivery, and innovation. We are firmly and sincerely committed to providing value-packed services of uncompromising quality to businesses and individuals. We will always use the ...Read More

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