Posted Feb 10, 2021 12 views
Make Outbound calls to clients to learn about the art of Merchandising on e-stores.
- Complaints, or other issues with services.
- Respond efficiently and accurately to callers, explaining the services we offer, and ensuring that clients feel supported and valued
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately.
- Understand and strive to meet or exceed call center metrics while providing an excellent and consistent customer service
- Make sales or recommendations for services that may better suit client needs.
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures.
- Education and Background
- This position requires a high school diploma.
- Skills and Competencies Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
- Understanding of company products, services, and policies
- Proficiency with computers, especially with CRM software, and strong typing skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision-making skills
- Adaptability and accountability
Job Details
Mediacowboys PK
Our vision is to utilize our expertise in composite products and to provide the best value as measured by quality, cost, delivery, and innovation. We are firmly and sincerely committed to providing value-packed services of uncompromising quality to businesses and individuals. We will always use the most appropriate means for accomplishing each goal depending on the customer’s needs. Our goals as a company is to provide individualized account attention, competitive turnaround times, maintain competitive rate & high ethical standards and to provide the best of quality & service. Our innovative technology, progressive attitude and the degree to which we exceed the expectations of our clients are the key to our success. It is the personalized care and service we provide that will ensure that our clients return to us. Our Mission Media Cowboys is passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society Our Objectives Process improvement and efficiency - faster turnaround and greater productivity Increased focus on core competencies - e.g. developing new products or services Improved quality less errors/rework Reduced head count Cost savings
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