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Job Description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations and other queries:

  • Act as a company gatekeeper.
  • Greet customers warmly and ascertion problem or reason for calling.
  • Resolve customer complaints via phone or e-mail.
  • Use telephone line and e-mails to reach out to customers and verify account information.
  • Assist with placement of orders, refunds or exchanges.
  • Advise on Company information.
  • Suggest solutions when a product malfunctions and assist accordingly.
  • Attempts to pursuade customer to reconsider cancelation. 
  • Work with customer service manager to ensure proper customer service is being delivered. 

Skills

Able to work independently & follow up with customers, Ability to operate inbound & outbound calls of customers, Ability to accept challenges and be target oriented, Should have excellent computer skills, Proficient in writing and speaking in English, Should have extensive knowledge of dealing with customers

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Age:
25 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 21, 2017
Posting Date:
Oct 06, 2017
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Medina Dairy Limited

Food & Beverages · 301-600 employees - Islamabad

The business was originally started in 1980 by Sardar Hussain and his family and in 1992 Medina Dairy Ltd was established to focus on the supply of milk and bread operating from depots across London and Birmingham.

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